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R & R Tractors Customer Centre

If you own a tractor or machinery, it will at some stage of its life need spare parts and/or servicing. R & R Tractors began life offering parts and service to tractor and machinery owners in the Bay of Plenty and 22 years on this is still very much the foundation of the company.

Use our FAQ’s below to submit any service or parts queries or requests.

Benefits of using R & R Tractors Parts or Service Divisions.

  • Factory Trained Technicians & Parts Staff available 24/7
  • Less downtime - the R & R Tractor team's product knowledge enables quick turnaround
  • We bulk purchase & pass the savings on to you.
  • R & R Tractors NZ are suppliers of guaranteed genuine parts for International, Massey Ferguson, John Deere & David Brown Tractors
  • We have 6208 stock lines in stock at our Te Puke site!
  • We can source almost any part or accessory, for any tractor or piece of machinery, worldwide

Service Manager

Robert Hodgson

M: 021 969431
A/H: 021 495353
P: 07 5739107
E: r.hodgson@rr-tractors.co.nz

R & R Tractors have three fully equipped Field service vehicles on the road. They are driven and operated by three of the best qualified Technicians the industry has to offer. You will see these vehicles on the roads on a regular basis anywhere between Waihau Bay and the Coromandel. These guys offer an excellent service, for over a decade now they have driven many 100s of kilometres from Te Puke providing preventative maintenance and onsite service year after year to satisfied customers.

Repairs require attention in the workshop? No problem - we have a recovery truck equipped to transport any tractor or other product that we sell.

 

 

FAQs


Q.

Can I book a service for my tractor from this site?

A.

Yes

Q.

Do you have a Dynometer?

A.

Yes

Q.

Can I get onsite servicing?

A.

Yes we have three fully equipped Field service vans

   
   

Q.

Do you offer a Hydraulic Hose repair / replacement service?

A.

Yes we have a Hydra link franchise

Q.

Are you open Saturday Mornings?

A.

Yes from 8am to Midday except Public Holidays

Q.

Do you hire out your Truck-Transporter?

A.

Yes

Key Staff
Members

Robert Hodgson
Service Manager

M: 021 495353
A/H: 021 495353
P: 07 5739107
E: r.hodgson@rr-tractors.co.nz

 


Liz Stweart
Parts Manager


P: 07 5739107
E.Mail:  l.stewart@rr-tractors.co.nz

R & R Tractors employs quality people who are dedicated to offering the very best service. Always available to offer you the logical solution to all your maintenance needs. Marc McIntyre [Service Manager] and his team of trained technicians, bring many years of experience to our service division, benefiting the end user with quick turnaround and quality repairs at a competitive price.

Marc’s team have the most up to date technology to diagnose any fault. Included in their arsenal:

  • Datar Electronic Diagnostic Oscilloscope
  • P T O Dyno
  • Diagnostic computer
  • Common Rail Diagnostic Test Equipment
  • Range of modern Hydraulic testing equipment


 

FAQs


Q.

Can I order tractor and machinery parts on Line from this site?

A.

Yes

Q.

Do you offer online purchases to non account holders?

A.

Yes

Q.

Can you deliver tractor parts and other parts at no extra cost to my door?

A.

Yes if they aren't urgent and you are within our normal trading area. And if a staff member is passing your gate.

Q.

Can I have parts couriered to a nominated collection point?

A.

Yes often the same day [note that courier fees apply]

Q.

Can you supply Oil in Bulk?

A.

Yes

Q.

Are you open Saturday Mornings?

A.

Yes from 8am to Midday except Public Holidays

Administration
Manager

Diane Wilison

P: 07 5739107
E: email Diane

It’s our product and we back it.

Our Parts and Service Team regularly attend training at C B Norwood National Training Centre in Palmerston North to ensure they are getting the latest up to date factory training in New Holland, Kubota, Ferrari and major tractor and machinery franchises.

Supplying your machinery with cutting edge technology, we leave nothing to chance. We are dedicated to provide a complete, integrated after sales service package which will help to improve your productivity, giving you better returns on your investment and peace of mind through busy work periods, where down time can spell disaster.

Through feedback from current customers we constantly review and where needed, modify our support levels to maintain our reputation as “second to none” in our industry.

 

 

FAQs


Q.

What is required to open a monthly account?

A.

You need complete an account application form

Q.

Can I pay my monthly account online?

A.

Yes

Service Admin

Tina Stewart

P: 07 5739107
E:serviceadmin@rr-tractors.co.nz

C B Norwood Wholesale support R& R Tractors Parts and Service by offering overnight parts from their Palmerston North National Parts Centre.

C B Norwood’s National parts warehouse is the largest agricultural parts facility in New Zealand and contains a shelf stock of over 47,000 active line items, totalling some 396,141 individual parts.
As a result of this investment, order fill rates are considered to be the highest in the industry and average close to 92% for tractor brands.

Parts are sourced from over 100 suppliers in 14 countries and supply is supported by an efficient overnight delivery service anywhere in New Zealand. They operate a 24-hour, seven days a week parts and service support to R & R Tractors.

 

FAQs


Q.

Do you charge for delivery of new / used tractors & machinery?

A.

No not within our normal trading area

Q.

If I purchase a used tractor / machinery can you arrange transport to another district

A.

Yes we can normally get a very competitive rate

Q.

Do you offer Tractor & Machinery Valuations?

A.

Yes

Q.

Do you charge mileage on tractor Warranty Repairs?

A.

Definitely not on any item purchased new from R & R Tractors

Q.

Can you outsource used tractors & machinery?

A.

Yes we often do this for our clients

Q.

Do you have a Lease options for New Tractors?

A.

Yes we do offer this option, which can be tailored to suit most people

Q.

Do you accept trade ins as part payment?

A.

Yes in almost all cases

Q.

Are you open Saturday Mornings?

A.

Yes from 8am to Midday except Public Holidays

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